NETWORK OPERATIONS CENTER FEATURES
Environment
Precision-controlled air conditioning systems protect and cool mission-critical servers
and equipment in the Network Operations Center. The facility is controlled by York?
quad-compresser / dual-blower redundant systems. These systems provide a virtually
dust-free and particle-free computing environment, with temperature, humidity, and
air-quality regulation.
Security
Restricted access to the Network Operations Center is monitored by qualified personnel 24
hours a day, every day. Visitors and clientele are only allowed on-site if escorted by
Network Operations Center staff. The entire Network Operations Center is monitored,
ensuring prompt response and thorough coverage to fire or security alarms. We supply all
our Network Operations Center customers with advanced firewall, encryption, intrusion
detection and other security measures. NETTHAILAND maintains a full digital video
surveillance system of the Network Operations Center, with full on-site and off-site
recording.
Failsafe Power Supply
Our Network Operations Center currently has 800amps 3-Phase AC power currently available
from PP&L? (Pennsylvania Power & Electric). The facility is backed up and
protected by UPS (Uninterruptible Power Supply) systems on each individual rack. In a very
rare case of utility outage, our Cummins? 250KW deisel generator starts automatically,
taking over for the UPS systems and supplying all necessary power for the facility. The
generator interfaces to the power grid thru a Cutler-Hammer? automatic transfer panel. The
generator is powered by a 500 gallon fuel tank, capable of running without refueling for
approximately 80 hours. NETHAILAND has plans for facility-wide enterprise UPS coverage for
implementation in 2002.
Backup Systems
NETTHAILAND automatically provides backup data services to all shared hosting solutions
clientele. Services are also optionally available to all dedicated and co-location
clientele. NETTHAILAND utilizes backup hard drives on each individual server to store
backups. Linux systems store zipped copies of server system files and client data files,
for simple server rebuilding. Windows? NT/2000 servers store full image backups (identical
copy of operating system and data at time of backup), for full system restoration.
Off-server and off-site backup services are available as well.
24x7x365 Monitoring
The Network Operations Center uses industry-standard SNMP (Simple Network Management
Protocol) and provides round-the-clock monitoring of all hardware, including routers,
switches, UPS systems, and servers. The Network Operations Center also monitors power,
environmental factors (such as temperature and humidity), generator status, and network
connectivity. All critical services/ports are monitored, including FTP, HTTP, SMTP, HTTPS,
SSH, TELNET, and POP3. We provide network monitoring of the Local Area Network, Internet
connectivity (all routers, switches, and wiring), and the Internet backbone via MRTG. Our
close and constant communication with our upstream backbone providers ensures that our
customers have constant access to high-performance Internet connections. Failure on any
monitoring service results in audible alarms, LAN messages, and alerting our staff paging
system. NETTHAILAND offers remote cold boot hardware for dedicated server and co-location
clients, with private, password protected, web based access.
Hardware
The Network Operations Center utilizes ONLY top name brand hardware. The facility is
centered on a Cisco? 7206VXR Router, with the newest Processor (CPE400), connecting via
Gigabit Ethernet to the Hewlett Packard? Procurve? 4108GL primary switch. Hewlett Packard?
Procurve? 4000M, 2524M, 2424M managed switches comprise the power and stability of the
network, operating at 100mbps switched ethernet speeds. An additional Cisco? 7206VXR
(NPE300) router is on hand, as a fail-safe for the primary router. Servers utilize
Intel?/Asus?/Abit?/SuperMicro? motherboards, Intel? Processors, 3Com?/Intel? network
cards, Adaptec?/Tekram? SCSI controller cards, name brand PC-100/133 SDRAM, &
IBM?/Maxtor?/Western-Digital?/Seagate? hard drives. APC?, Tripp-Lite? & Liebert? UPS
Systems provide the power backups, along with a Cummins? generator system. Facility
monitoring is provided by a Panasonic? WD-500 Digital Video System over Sony? CCTV
cameras.
Software
The Network Operations Center utilizes the Red Hat? Linux operating system on the majority
of servers present. Red Hat? Linux is a highly configurable system, and well known for
speed and stability. Red Hat? Linux servers have been documented to remain operating for
up to one year at a time without even requiring a reboot. The Apache? Web Server nicely
compliments the Red Hat? Linux Operating System. The majority of remaining servers operate
on the Microsoft? Windows? NT/2000 operating systems, with Internet Information Server?
Web Server. Microsoft? Windows? NT/2000 provides a system that simplifies database,
application, and visual effect programming. NETTHAILAND also supports FreeBSD?, Mandrake?,
Slackware?, Turbo Linux?, & Debian Linux?.
Connectivity
The Network Operations Center is connected via a OC192 fiber connection to Verizon?
(Formerly Bell Atlantic PA). NETTHAILAND utilizes redundant DS3 (45mbps) connections thru
Sprint? (http://www.sprint.com), AT&T? (http://www.att.com), and MCI/UUNet/Worldcom?
(http://www.worldcom.com). The Sprint connection is scheduled for upgrade to OC3 (155mbps)
connectivity during the 2nd Quarter 2002. After this, NETTHAILAND will then be peering
(sharing capacity) with major backbones, to exchange connectivity. For redundancy,
NETTHAILAND is currently running BGP4 (border gateway routing protocol) to maintain the
speed and uptime. If one backbone line goes down, it will balance the load to the
other(s). If one line gets congested, it will load balance the traffic. Redundant OC192
fiber is currently on order from Commonwealth Telephone (CTSI), NorthEast PA's 2nd largest
Telco, for install 2nd quarter 2002. NETTHAILAND is currently contracting with PPL
Telcom?, a sub-division of Pennsylvania Power & Electric? (PPL?), to install
additional fiber lines (2GBPS+) to the NETTHAILAND building in the 4th quarter of 2002.
NETTHAILAND is currently negotiating with major backbone providers to open POPs (Points of
Presence) in the NETTHAILAND Scranton PA facility. This will increase speeds tremendously
due to on-site peering arrangements. Such would allow fiber connections directly to major
US peering points/hubs like MAE-EAST, MAE-NYC (8th Avenue), & Halsey Street, avoiding
RBOC/CLEC Telco loops. NETTHAIALND is currently the only major data center/co-lo facility
within 60-75 miles of the Tier-3 Scranton/Wilkes-Barre PA USA Metro Area.
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